Skills & Competencies for Retail Store Operations Administrator

Retail Store Operations Administrator job profile

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JOB SUMMARY for Retail Store Operations Administrator

Oversees store/home office communications.

JOB RESPONSIBILITIES for Retail Store Operations Administrator

Duties may include payroll administration, overseeing new store openings, and contest planning and administration. Acts as liaison between field and home office management.

Retail Store Operations Administrator SALARY RANGE

BASE 50%
$105,999
TOTAL 50%
$117,272
Job Level
P04
Job Code
SM15000233
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

Retail Store Operations Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Store Operations Administrator skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Retail Store Operations Administrator

1 Industry Competency – Retail Industry
Proficiency Level -3
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Defines the importance of effective merchandising strategies in boosting retail sales and profit margins.
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Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
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Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
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2 Industry Competency – Retail Store Opening
Proficiency Level -3
Skill definition-Managing the planning, coordination, and execution of newly established stores to ensure a seamless transition to full operation.
Level 1 Behaviors
(General Familiarity)
Cites the tasks needed to meet the desired visual standards for newly established stores.
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Level 2 Behaviors
(Light Experience)
Applies visual merchandising principles to organize the store and attract customers for store launch.
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Level 3 Behaviors
(Moderate Experience)
Assists in obtaining permits and licenses required for launching and operating retail stores.
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Level 4 Behaviors
(Extensive Experience)
Determines and recommends specific and measurable retail objectives prior store launch.
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Level 5 Behaviors
(Mastery)
Champions the use of augmented retail technologies to stay ahead of competitors.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Retail Store Operations Administrator

1 Job Family Competencies – Accounting
Proficiency Level -2
Skill definition-Creating financial statements and reports based on the summary of financial and business transactions.
Level 1 Behaviors
(General Familiarity)
Assigns accounting documents to proper accounts to ensure accurate financial recordkeeping.
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Level 2 Behaviors
(Light Experience)
Compiles periodic reports extracting required accounting information from records maintained.
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Level 3 Behaviors
(Moderate Experience)
Analyzes data to ensure proper accounting procedures have been followed.
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Level 4 Behaviors
(Extensive Experience)
Develops recommendations based on analysis related to the adoption of new accounting standards.
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Level 5 Behaviors
(Mastery)
Builds strong working relationships with business unit accounting teams.
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2 Job Family Competencies – Payroll Administration
Proficiency Level -3
Skill definition-Overseeing all the tasks involved in paying the total work hours of employees to ensure employees received appropriate pay.
Level 1 Behaviors
(General Familiarity)
Explains the application of effective payroll administration.
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Level 2 Behaviors
(Light Experience)
Follows standard procedures and protocols regarding payroll administration to ensure compliance with our policies.
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Level 3 Behaviors
(Moderate Experience)
Reviews crucial payroll invoices and data to help employees with payroll-related concerns and resolve discrepancies.
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Level 4 Behaviors
(Extensive Experience)
Monitors all payroll activities to drive the accomplishment of our organization’s payroll administration objectives.
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Level 5 Behaviors
(Mastery)
Develops a strategic plan to optimize the payroll administration process that can support the headcount growth.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Retail Store Operations Administrator

1 Core Competencies – Scheduling
Proficiency Level -3
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Discusses the importance of scheduling, which includes achieving a good work-life balance.
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Level 2 Behaviors
(Light Experience)
Records employee availability to increase attendance at scheduled meetings.
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Level 3 Behaviors
(Moderate Experience)
Prepares staffing forecast dashboards as well as comparative data on results versus forecasts.
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Level 4 Behaviors
(Extensive Experience)
Manages travel arrangements or schedules, such as booking flights and making hotel or restaurant reservations.
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Level 5 Behaviors
(Mastery)
Creates strategies and objectives to improve the functional infrastructure of general workforce scheduling.
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2 Core Competencies – Taking Action
Proficiency Level -3
Skill definition-Forecasting business needs and implementing timely corrective actions to satisfy future business demands.
Level 1 Behaviors
(General Familiarity)
Differentiates the meaning of acting versus being in motion at work.
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Level 2 Behaviors
(Light Experience)
Looks for ways to encourage others to take initiative at work.
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Level 3 Behaviors
(Moderate Experience)
Implements corrective measures to address emerging issues within our business.
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Level 4 Behaviors
(Extensive Experience)
Implements organizational development strategies to meet immediate and long-term business needs.
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Level 5 Behaviors
(Mastery)
Develops manageable strategies to achieve organizational goals successfully.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

Summary of Retail Store Operations Administrator skills and competencies

There are 8 hard skills for Retail Store Operations Administrator, Retail Industry, Retail Store Opening, Merchandising, etc.
4 general skills for Retail Store Operations Administrator, Accounting, Payroll Administration, Promotion, etc.
8 soft skills for Retail Store Operations Administrator, Scheduling, Taking Action, Process Improvement, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Operations Administrator, he or she needs to be skilled in Scheduling, be skilled in Taking Action, and be skilled in Process Improvement.

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